Privacy Policy
Last updated: October 2026
1. Our commitment to your privacy
At Beja Health Collective, we respect your privacy and are committed to protecting your personal information. We understand that your health information is personal. We take care to ensure that information entrusted to us is handled confidentially, responsibly and in accordance with applicable Australian and NSW privacy laws. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, contact us, book an appointment or receive our services.
2. Information we collect
Depending on how you interact with Beja Health Collective, we may collect:
Personal information
Your name and contact details.
Date of birth and other identifying information where required.
Appointment and booking details.
Enquiry and communication history.
Payment and transaction information.
Health information
Where relevant to your care, we may collect health information such as your medical history, current medications, allergies, health concerns, relevant test results, consultation notes, consent forms and treatment records.
Website information
When you visit our website, we may collect technical information such as your IP address, browser type, device information and website usage data through cookies or similar technologies, where enabled.
3. How we use your information
We collect and use personal information for purposes including:
Responding to enquiries and managing bookings.
Conducting consultations and assessing suitability for our services.
Providing and coordinating treatments and follow-up care.
Maintaining clinical and administrative records.
Processing payments and managing refunds.
Communicating relevant appointment and service information.
Meeting applicable legal, professional and regulatory obligations.
Maintaining website security and improving our services.
We will not use your personal information for an unrelated purpose unless permitted by applicable law or otherwise appropriately authorised.
4. Health information and confidentiality
Your health information is treated as confidential and handled in accordance with applicable privacy requirements.
Access to clinical information is restricted to authorised individuals who require it for legitimate clinical, administrative or legal purposes.
We do not provide referral partners or venue partners, including Reset and Bonobo Byron Bay, with access to your medical records simply because they referred you or assisted with your booking.
Your information will only be disclosed where appropriate and authorised, including where necessary for your care, where you have provided appropriate consent, or where disclosure is permitted or required by law.
5. When we share your information
We do not sell your personal information to third parties.
Where appropriate, we may share relevant information with:
Healthcare practitioners involved in your care.
Booking, payment and administrative service providers.
Website hosting, email and technology providers.
Professional advisers or relevant authorities where appropriate.
Other parties where you have provided appropriate consent or another lawful basis for disclosure exists.
We take reasonable steps to limit the information shared to what is necessary for the relevant purpose.
6. Website cookies and analytics
Our website may use cookies and similar technologies to support website functionality, understand how visitors use our website and improve the user experience.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website functions.
The use of analytics or advertising technologies depends on the tools enabled on our website.
7. Marketing and communications
We may contact you about your appointments, services or relevant administrative matters.
Where permitted, we may also send marketing communications. You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us directly.
Receiving treatment does not automatically mean you have agreed to receive marketing communications.
We will not use identifiable client photographs, videos or testimonials for promotional purposes without appropriate permission. Any marketing activity must also comply with applicable privacy and advertising requirements.
8. How we protect your information
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification or disclosure.
These measures may include restricted access, secure storage, password protection and appropriate security arrangements with our service providers.
While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
If a privacy breach occurs, we will take appropriate steps to investigate and respond, including notifying affected individuals or relevant authorities where required by law.
9. Storage and retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal, clinical, regulatory and record-keeping obligations.
When information is no longer required and its disposal is lawful, we take reasonable steps to securely destroy it or de-identify it.
10. Accessing or correcting your information
You may request access to personal information we hold about you and request correction if you believe it is inaccurate, incomplete, out of date or misleading.
We may need to verify your identity before responding. Requests will be handled in accordance with applicable privacy laws.
To request access to or correction of your information, please contact us using the details below.
11. Third-party websites and services
Our website may contain links to external websites or services. These third parties may have their own privacy policies and information-handling practices.
We encourage you to review their privacy policies before providing personal information to them.
12. Privacy enquiries and complaints
If you have a question, concern or complaint about how your personal information is handled, we encourage you to contact us.
We will review your concern and take reasonable steps to address it.
You may also have the right to raise a complaint with the relevant privacy regulator, including the NSW Information and Privacy Commission or the Office of the Australian Information Commissioner, depending on the circumstances.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, business operations or legal requirements.
The latest version will be published on our website with the updated revision date.
14. Contact us
For privacy enquiries, requests to access or correct your information, or privacy complaints, please contact us at hello@bejahealthcollective.com.au